PROCESSING TIMES
Each item's listing will state its current processing time. For orders with multiple items, the processing time defaults to the item with the longest turnaround time. Processing times do NOT include weekends (Saturday, Sunday) or Federal Holidays. If an order is placed on one of these days, processing time will begin on the following business day.
Processing times DO NOT include shipping times.
CANCELLATION POLICY
Because we try to work on orders as soon as they're placed, we will only accept order cancellations within 1 hour of the time the order is placed.
SHIPPING POLICY
We ship via USPS using Ground Advantage (Standard Shipping) and Priority Mail (Priority Shipping). Postage rates are based on current USPS rates and the size and weight of the items in your cart. Use the Delivery Estimate tool at checkout to preview your shipping cost with each of the delivery methods. Shipping times are based on USPS posted timeframes. Once your package is handed over to the USPS, we have absolutely no control over shipping and delivery delays.
We offer free GROUND ADVANTAGE shipping on all orders over $99 USD (before taxes and after any discounts or coupons are applied).
RETURN POLICY
We hope you love our products as much as we loved making them. If you’re not happy with your purchase, we offer a 7-day return policy for all unopened and unused products. A return label is provided in your package for your convenience. Customers may return items for a refund (not including the original shipping cost, and less the cost of the return shipping) within 7 days of purchase, provided they are in their original condition and packaging.
Please email us with your concerns to info@theheartfilledhome.com.
For sanitary reasons, jewelry and eye masks cannot refunded or exchanged.
Custom items cannot be refunded or exchanged.
LOST OR DAMAGED ITEMS
While we hope you receive your item in the mail without issue, we know that sometimes this may not happen. If your item is lost in transit, or is delivered by the carrier to the wrong address, let us know immediately, and we will open a claim with the relevant carrier. At this time, we will only process refunds and replacements for lost items once the carrier confirms and approves the claim.
If your item is damaged in transit, please contact us within 3 calendar days of delivery with 2 - 3 clear photos of the damaged item, as well as packing materials so we can open a claim with the carrier. The damaged item and all packing materials must be retained until we are cleared by the carrier to dispose of them, as USPS will often require that the damaged item be brought to a local USPS office for inspection.
PAYMENT METHODS
We currently accept payment in the form of Visa, Mastercard, AMEX, Discover , Apple Pay and Google Pay.
This website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.